Lisa Fast
Service designer, UX architect, speaker & co-founder Vation Inc.
Lisa has over 25 years of experience in service design and User Experience (UX). She is a co-founder of Vation Inc., a boutique digital services innovation firm based in Ottawa, Canada. Vation delivers citizen-oriented service design, development and design strategy. Lisa is a long-time Github collaborator on the Government of Canada's Web Experience Toolkit (WET) and on Canada.ca.
Lisa has been a programmer, designer, product manager, cognitive researcher, and UX architect/researcher, a 'UX Unicorn'. After facilitating over 1,000 hours of behavioral research sessions with people on phones, tablets and computers as a partner at [Neo Insight](http://neoinsight.com/), Lisa has a deep empathy and understanding for what works on the web. She regularly writes and speaks about that learning, most recently at FWD50 2018 in Ottawa.
Back before UX was even a thing, Lisa completed a master’s degree in Computer Science in the psychology of programming. While her children were young, she joined a mathematical cognition research team at Carleton University. She holds a technology patent, and her early career publications are listed on interaction-design.org
Lisa writes on Linked In
Follow Lisa on Twitter @lisavation and on Github @lisafast
Latest speaking, writing & releases
- Talk: FWD50 2018 From Nudge to Sludge: 3 ways outcomes go wrong online – Presentation Slides
- Talk: Designing app-like responsive web experiences
- Video: Answers not Information talk at the Government of Canada
- Conference talk: Too minimal - role of UX research in government MVP
- Post: A Government Minimum Viable Product – Learning from small successes & small failures
- Post: Bringing Logic to Government Design Sprints
- Webinar: User Experience Professionals Association (UXPA) International Stretching online research tools to meet your research goals
- Release: Pilot of Canada’s first online regulatory consultation - See the documentation on GitHub canada-ca/regs-consult-wet
- Conference talk: Service Design in Government 2017, London UK: Ask Don’t Tell – Using questions to personalize online service
A Sample of Speaking & Writing
- UXPA 2016, Seattle - User Experience Professionals Association Talk: Stretching Online Research Tools to Meet Your Research Goals
- Flip for this mobile usability camera hack
- Evidence they really don’t read the instructions
- GTEC 2015, Ottawa on Using analytic data to prioritize and serve mobile web visitors
- Information Architecture Summit 2014, San Diego on unconventional ways to use online tools to solve research questions
- UXCamp 2014, Ottawa– Seeing outside the box: why parts of your design are invisible
- Guest Blog post at Optimal Workshop Can remote tree testing predict moderated results