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Lisa Fast

Service designer, UX architect, speaker & co-founder Vation Inc.

Lisa Fast speaking at Forward 50

Lisa has over 25 years of experience in service design and User Experience (UX). She is a co-founder of Vation Inc., a boutique digital services innovation firm based in Ottawa, Canada. Vation delivers citizen-oriented service design, development and design strategy. Lisa is a long-time Github collaborator on the Government of Canada's Web Experience Toolkit (WET) and on Lisa has been a programmer, designer, product manager, cognitive researcher, and UX architect/researcher, a 'UX Unicorn'. After facilitating over 1,000 hours of behavioral research sessions with people on phones, tablets and computers as a partner at [Neo Insight](, Lisa has a deep empathy and understanding for what works on the web. She regularly writes and speaks about that learning, most recently at FWD50 2018 in Ottawa.

Back before UX was even a thing, Lisa completed a master’s degree in Computer Science in the psychology of programming. While her children were young, she joined a mathematical cognition research team at Carleton University. She holds a technology patent, and her early career publications are listed on

Lisa writes on Linked In

Follow Lisa on Twitter @lisavation and on Github @lisafast

Latest speaking, writing & releases

A Sample of Speaking & Writing