Service designer, UX architect, speaker & co-founder Vation Inc.
Lisa has over 25 years of experience in service design and User Experience (UX). She is a co-founder of Vation Inc., a boutique digital services innovation firm based in Ottawa, Canada. Vation delivers citizen-oriented service design, development and design strategy. Lisa is a long-time Github collaborator on the Government of Canada’s Web Experience Toolkit (WET) and on Canada.ca.
Lisa has been a programmer, designer, product manager, cognitive researcher, and UX architect/researcher, a ‘UX Unicorn’. After facilitating over 1,000 hours of behavioral research sessions with people on phones, tablets and computers as a partner at Neo Insight, Lisa has a deep empathy and understanding for what works on the web. She regularly writes and speaks about that learning, most recently at Service Design in Government in London and at UXPA in Seattle.
Back before UX was even a thing, Lisa completed a master’s degree in Computer Science in the psychology of programming. While her children were young, she joined a mathematical cognition research team at Carleton University. She holds a technology patent, and her early career publications are listed on interaction-design.org
Lisa writes on Linked In
Latest speaking, writing & releases
- Video: Answers not Information talk at the Government of Canada
- Conference talk: Too minimal - role of UX research in government MVP
- Post: A Government Minimum Viable Product – Learning from small successes & small failures
- Post: Bringing Logic to Government Design Sprints
- Webinar: User Experience Professionals Association (UXPA) International Stretching online research tools to meet your research goals
- Release: Pilot of Canada’s first online regulatory consultation - https://regconsultation.ca/consultation/a8r-en.html
- Conference talk: Service Design in Government 2017, London UK: Ask Don’t Tell – Using questions to personalize online service
A Sample of Speaking & Writing
- UXPA 2016, Seattle - User Experience Professionals Association Talk: Stretching Online Research Tools to Meet Your Research Goals
- Flip for this mobile usability camera hack
- Evidence they really don’t read the instructions
- GTEC 2015, Ottawa on Using analytic data to prioritize and serve mobile web visitors
- Information Architecture Summit 2014, San Diego on unconventional ways to use online tools to solve research questions
- UXCamp 2014, Ottawa– Seeing outside the box: why parts of your design are invisible
- Guest Blog post at Optimal Workshop Can remote tree testing predict moderated results